Returns & Refunds

30-day return requests

You may request a change-of-mind return within 30 days after delivery. Email service@zomrevat.com with your order number, item name and reason for the request.

Change-of-mind return conditions

Items must be unused, unaltered and free from customer-caused damage, stains, wax residue or other contamination. Include original labels, components and packaging where supplied.

These conditions apply to change-of-mind returns. They do not exclude remedies for goods that are faulty, damaged, incorrect, incomplete or materially different from their description.

How to return an item

Contact us before posting a parcel. We will provide the correct return address and packing instructions. Our business address is not an automatic return destination.

Protect delicate parts securely and retain proof of postage. A tracked service is recommended. Ask us for instructions if the item includes batteries or damaged electrical components.

Return shipping costs

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded for these returns unless applicable law requires otherwise.

We cover necessary return shipping where a return is required to resolve a faulty, damaged, incorrect, incomplete or misdescribed item.

Damaged or faulty items

Contact us as soon as you discover a problem. Include a description and photographs where available. Stop using a damaged or defective item while we review the concern.

Normal use or setup does not automatically remove rights relating to a defect that becomes apparent after delivery. Normal wear and damage caused by misuse are assessed separately.

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund. Do not mail broken items with exposed sharp edges until we provide safe return instructions.

Original packaging is helpful for an investigation, but its absence does not automatically remove statutory rights.

Refunds and exchanges

We will notify you after reviewing your return or claim. Approved refunds are issued to the original payment method. Your bank or payment provider determines when the funds appear.

If you would like a different item or style, contact us to discuss availability and the available options.

Your consumer rights

This policy does not limit rights or remedies available under applicable consumer law. The 30-day change-of-mind period does not replace any longer period or additional protection provided by law.